Overview
We are committed to providing our clients with a seamless and efficient delivery process for our digital products and services. As a web development and digital services provider, most of our deliverables are electronic. Below are the details of our delivery process and policy:
Delivery of Digital Products and Services
- Web Development Services:
- Deliverables, including website files, credentials, and hosting setup details, are shared electronically through secure email links or project management platforms (e.g., Trello, Asana).
- Graphic Design Services:
- Design files, such as logos, banners, or other visual assets, are delivered in digital formats (e.g., JPEG, PNG, or vector files) via email or cloud storage links (e.g., Google Drive, Dropbox).
- Marketing Services:
- Reports, strategies, and analytics are provided in digital formats such as PDF, Excel, or other agreed file types through email or project platforms.
- Automation and Custom Services:
- Automation scripts, tools, and other custom deliverables are sent as executable files, code snippets, or project files via secure file transfer methods.
Estimated Delivery Time
- Delivery timelines vary depending on the scope and complexity of the project. Specific timelines are agreed upon at the start of the engagement.
- Standard Delivery Time: 7–30 business days for most services.
- Urgent Delivery Requests: We can accommodate shorter timelines for urgent projects upon prior agreement. Additional fees may apply.
Shipping Costs
- As most of our deliverables are digital, no physical shipping charges apply.
- If tangible items (e.g., promotional materials, merchandise) are part of the project, any shipping costs will be discussed and agreed upon in advance.
Order Tracking
- For larger or ongoing projects, clients will receive regular updates on progress and milestones through email or our project management platforms.
- Key project updates and timelines are communicated transparently throughout the engagement.
Issues with Delivery
If you do not receive the deliverables within the agreed timeframe, please reach out to us promptly:
- Email: [email protected]
- Include your project details (e.g., Order ID or Invoice Number) and the expected deliverables.
We will address delivery issues within 1-3 business days to ensure timely resolution.
This version adds clarity and ensures it meets the expectations for a professional, custom service-oriented business.